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Shipping Information

Graffam Bros. Seafood Market now offers an increased product line to enhance your dining experience. Fresh from the cold waters of the north Atlantic means the best taste and freshness you deserve.

How:

Our products are perishable, so to ensure freshness we only ship via FedEx Priority Overnight or UPS Next Day Air.

Where:

We ship most anywhere in the United States, including Alaska.

***Due to import restrictions in Hawaii, we are not able to accept online orders without a pre-approved import permit from the Hawaii Department of Agriculture.  Please go to www.hawaii.gov/hdoa for permitting information or contact their office at 808-973-9560.   Once approved, all orders to Hawaii will be shipped via FedEx only.  Saturday deliveries are NOT available.***

International shipping is not available due to the perishable nature of our products.

When:

Deliveries are available Tuesday through Friday. Saturday delivery is available in most areas and orders will be charged standard overnight delivery surcharges which are included in the shipping total at checkout. Saturday deliveries are not available for permitted shipments to Hawaii.

Orders must be placed by 1PM Eastern Time to be delivered the following day between 9AM and 5PM.

Gifts:

Due to the nature of our product we suggest that the recipient be home to sign for the package. In other words, surprises are NOT recommended.

If you would like to order a gift for someone, but are not sure of when they would prefer to receive it, we have handsome gift certificates available. The certificate can be purchased for any quantity then mailed to you or the recipient. We will hold the order until the recipient calls and is ready to receive their gift.

Packaging:

Your order is packed in an insulated carton with a frozen gel pack to keep your order cold. Handling and cooking instructions are included, as well as recipes, bibs, and shell crackers. Ordering is easy-Call toll-free, or you may order Online .

Guarantee:

At Graffam Bros. Seafood Market we guarantee to ship you the freshest seafood for arrival at your door the next day. **

 

**Shipping perishable items requires overnight delivery. Every effort is made by the overnight delivery service to get your package to your door on time. Occasionally, there may be delays caused by weather which are beyond human control.

Delayed or spoiled packages caused by weather conditions are exempt from automatic refunds and are subject to the terms of the FedEx Express US Terms and Conditions and UPS Tariff/Terms and Conditions of Service. We will make every effort to file a claim with the overnight delivery service for delayed or spoiled packages on your behalf, but make no guarantees that the claim will be accepted and that you will be refunded.

Orders placed for shipping during the winter months, Thanksgiving week, and Christmas week are especially vulnerable to weather related shipping delays.

 

Order By Phone

1-800-535-5358 to place an order by phone or ask more about our products and services.   Store hours, Monday to Saturday 8:30 AM to 6:00 PM Eastern.

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